Data Protection Complaints Procedure

If you are unhappy with how we have handled your personal data, or how we have responded to a request about it, this page explains how to complain and what happens next.

Before you start: who holds your data

If you are an employee whose employer uses MadyHR, your employer controls your data and decides what is held, why, and for how long. Complaints about your own employment records should go to your employer first. They have the tools inside MadyHR to see, correct, export and delete your information.

If you complain to us about data we hold on an employer's behalf, we will pass your complaint to them and help them respond, but we cannot decide it ourselves.

If you are a MadyHR customer, a website visitor, or someone who has contacted us directly, we control that data and this procedure applies to us.

How to complain

Email support@madyhr.ai with the subject line "Data protection complaint".

Tell us:

• your name and how to reach you
• what happened, and roughly when
• which data or which request it concerns
• what you would like us to do about it

You do not need to quote legislation or use any particular wording. Plain English is fine.

If you would rather write, our address is MAKZEE LTD, 383 High Street, Cowdenbeath, KY4 9QW, United Kingdom.

What happens next

Within 5 working days we will acknowledge your complaint in writing and tell you who is handling it.

Within one month we will give you a written response setting out what we found, what we have done or will do, and the reasons. If your complaint is complex and we need longer, we will tell you before the month is up, explain why, and give you a new date. We will not take more than three months in total.

There is no charge for making a complaint.

If you are not satisfied

You can take your complaint to the Information Commissioner's Office, the UK's data protection regulator. You do not have to come to us first, though it usually resolves things faster.

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
ico.org.uk/make-a-complaint

You also have the right to seek a remedy through the courts.

Our record

We keep a record of every data protection complaint, what we decided and why. We review these periodically to find anything we should change about how we work.

Contact

MAKZEE LTD
383 High Street, Cowdenbeath, KY4 9QW, United Kingdom
support@madyhr.ai
Registered in Scotland, company number SC877764
ICO registration: ZC248854