Refund & Cancellation Policy

This policy forms part of our Terms & Conditions. It applies to every paid MadyHR plan.

MadyHR is sold to businesses. The refund rights below are offered voluntarily; they are not consumer rights and do not depend on consumer legislation.

The plans

14-day money-back guarantee

If MadyHR is not right for you, cancel within 14 days of your payment and we will refund it in full. No reason needed. Cancel in the app (Company settings → Billing → Cancel subscription) and the refund is made automatically, or email support@madyhr.ai and we will make it for you.

This applies to:

• your first payment on the Annual plan
• your payment on the 10-year plan
• each automatic renewal charge on the Annual plan, counted from the date the renewal was taken

Refunds go back to the card you paid with, within 14 days of our confirming the refund. Once refunded, paid features are switched off and your account returns to the free tier. Your data is kept for 30 days in case you change your mind, then deleted as our Data Processing Agreement describes.

After 14 days

Annual plan. No refund for unused months if you decide to stop. Cancel in the app and your access simply runs to the end of the paid year.

10-year plan. No refund for unused years if you decide to stop. Your access runs for the full 10 years whether or not you use it.

Cancelling the Annual plan

Cancel at any time inside the app (Company settings → Billing → Cancel subscription), or by emailing support@madyhr.ai.

• Cancelling stops the next renewal. It does not end your current paid year.
• Changed your mind? Choose Undo cancellation on the same page before the paid year ends.
• Your access, and your data, remain available until the end of the paid year.
• We email you at least 14 days before every renewal, so you have time to cancel if you wish.
• If a renewal is taken and you did not mean it to be, the 14-day guarantee above applies.

The 10-year plan

The 10-year plan is a single payment for 10 years' access. There is nothing to cancel, because nothing renews and nothing further is charged.

Your price is fixed for the full 10 years.

Free periods

Some accounts start with a free (complimentary) period. Nothing is charged during it, and no plan starts by itself when it ends.

• We email the account's Company Admins 30, 14, 7 and 1 days before the free period ends, on the day it ends, and 7 and 30 days after.
• In its last 60 days you can choose a plan without losing any free days. The Annual plan's first payment is taken on the day the free period ends, and the 10-year plan's ten years start that day.
• The 14-day guarantee counts from your payment: for the Annual plan, from that first payment; for the 10-year plan, from the day you pay. If a 10-year plan is refunded before its ten years start, your free period carries on as before.
• If you don't choose a plan, adding and editing switch off when the free period ends. You can still sign in, read and download your data, and choose a plan at any time.

If we close MadyHR

If MAKZEE LTD permanently stops providing MadyHR during your paid term and does not provide a substantially equivalent replacement, you will receive a pro-rata refund of the unused part of your term.

For the 10-year plan: £240 ÷ 10 = £24 per year. If the Service closed after 4 complete years, you would be refunded £24 × 6 = £144.

This commitment is subject to insolvency law. If MAKZEE LTD entered an insolvency process, claims would be dealt with under that process and nothing in this policy gives you priority over other creditors.

If we terminate your account

If we terminate your account for breach of our Terms, no refund is due.

If we terminate without any fault on your part, we refund the unused part of your term pro rata.

If we materially reduce the Service

If we retire a feature or make a change that materially reduces what you paid for, we will tell you in advance. If you object, you may cancel and receive a pro-rata refund for the unused part of your term.

Price changes

A price change never affects a period you have already paid for. If the Annual price rises, the new price applies from your next renewal, and we tell you at least 30 days before, so you can cancel first.

Getting your data out

You can download individual records and documents from within the app at any time during your paid term. For a complete export of all your data in a structured, machine-readable format, email support@madyhr.ai and we will provide it within 10 working days, free of charge.

After your term ends, your data is deleted 30 days later. Export before then.

Deleting your account

A Company Admin can ask us to delete the company's account at any time, from Company settings → Delete account, or by emailing support@madyhr.ai.

• To make sure it's you, we email you a 6-digit code to confirm the request.
• We delete the account, with all its data and user logins, within 7 days of your confirmed request, and email you when it's done. If you ask for a full export first, we send it, then delete within 7 days of sending it.
• Until then the account works as normal, and any Company Admin can withdraw the request.
• Deleting the account ends your plan. Nothing is refunded for unused time, unless you are still within the 14-day guarantee above: cancel and get your refund first.
• Once deleted, all data is lost and can't be recovered. Copies in our encrypted backups are never restored, and are overwritten within 35 days, as our Data Processing Agreement describes.

How to ask for a refund

Within the 14 days, the quickest way is to cancel in the app (Company settings → Billing → Cancel subscription): the refund is made straight away and we email you a confirmation.

Or email support@madyhr.ai from the email address on your account with the subject line "Refund request". Tell us the plan and the date you paid. We reply within 2 working days.

Contact

MAKZEE LTD, 383 High Street, Cowdenbeath, KY4 9QW, United Kingdom
support@madyhr.ai